For public organizations · Diagnose workflow

Engagement Workflow Review

A structured look at how feedback moves from your collection tools into planning, governance, evidence and reporting, and where it stalls.

A council engagement team laughing as they map how feedback moves from online tools into reporting, with sticky notes on the table

Review your workflow

Best fit

You use online engagement tools, surveys, website forms or spreadsheets to collect feedback.
Planning, approvals, analysis and reporting happen in documents, email and inboxes.
Different teams run engagement differently and reporting is assembled at the end.

What you get

A map of your current workflow from project start to report-back.
The handoffs where evidence, decisions and accountability go missing.
What to keep (your tools stay), what to connect, and what to standardize.
A recommended first project to run end-to-end in CE Canvas.

How it works

1
A 45-minute working session with the people who run engagement day to day.
2
We document the workflow and gaps and return a one-page review within a week.
3
You decide whether a guided pilot on one real project is the right next step.

Part of the Connecting your online engagement tools path.

Before you decide

Practice guides behind this offer

Read how we think about the problem this offer addresses.

Beyond the digital engagement platform

Platforms deliver participation. Practice is what connects it to decisions.

CE Canvas and online engagement tools compared

Where online engagement tools end, where the practice layer begins, and how the two work together.

What happened to Social Pinpoint, now Social Point by Open Point

The rebrand to OpenPoint and what it suggests about the limits of online engagement tools.

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