Beyond the Platform: Supporting Better Engagement Before, During and After Online Participation

About This Webinar

Part 2 of a two-part live series on what it takes to make community engagement work consistently — across every department, and across every channel. A digital engagement platform delivers participation. The practice around it is what connects participation to the decision. Project page, survey, promotion, responses, a What We Heard report. On the surface, all the components of an engagement process are there. What is often missing is the engagement design underneath them — the decision space, the objectives, the stakeholders, the barriers, and the thread that carries community input through to the decision it was meant to inform. This session works the whole arc: what has to be settled before anything is published, what has to be held together while participation is running, and what has to already be in place for anyone to show what changed because people took part. Part 1, From Framework to Practice: Operationalizing and Measuring your Community Engagement Framework, runs on 15 October. This session begins at 1:00 PM ET / 10:00 AM PT.