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Closing the Loop: Reporting What You Heard, Defensibly

  • Toronto time (ET): Wednesday 31 March, 12:00 PM EDTWith Colin Ellis
  • Sydney time: Thursday 1 April, 12:00 PM AEDTWith Charles Connell
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Closing the loop webinar

About This Webinar

What we heard and what it means are not the same thing. A list of themes can look complete while leaving the important questions unanswered: who took part, who was missing, and how input actually shaped the decision. This session covers how to close the loop well: making the reasoning visible from raw input to findings to decision, reporting back to participants, and keeping the record that makes your engagement defensible when someone asks six months later.

What We'll Cover

  • What we heard vs what it means
  • Making the reasoning visible
  • Reporting back to participants
  • Keeping the record that makes engagement defensible
  • Your questions

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